An AI agent that actually answers — and quietly builds a CRM from every conversation.
For support teams handling customers on WhatsApp, Replyhand is an AI agent that answers for you and turns every conversation into a live, queryable CRM. Unlike chatbots that just deflect tickets, we track your human team’s chats too — so you can ask “what’s driving contacts this week?” and always get current data.
Runs on the WhatsApp number your customers already message. Answers customers · tracks human and AI chats alike.
+57 301 555 0199
Deflection isn’t resolution. And the chats you can’t see are the ones that hurt.
The old bot’s job was to keep customers away from your team. It measured success in tickets avoided — which is another way of saying customers ignored. Meanwhile, your best agents answer on WhatsApp from their phones, and not one of those conversations shows up in any report. You’re blind exactly where the real work happens.
The deflection trap
A bot that only knows how to say “I didn’t understand that” doesn’t lower your contact volume. It lowers your customers’ patience.
The invisible human chats
The conversations that actually resolve things happen human-to-human on WhatsApp — and vanish. No record, no trends, no idea what’s really driving contacts.
Answer customers. Track everyone. Nothing disappears.
You can’t reduce contacts you can’t see. Replyhand sees all of them.
An agent that resolves the routine — and knows when to get a human.
Your AI agent handles the repeat questions instantly and correctly, around the clock, on your number. When something needs a person, it hands off mid-thread with full context — no “please hold,” no repeating the problem. Customers get answers; your team gets the hard stuff only.
Resolves, not deflects
Real answers to real questions — order status, how-tos, account fixes — not a wall of “I didn’t understand.”
24/7 on your number
Customers get help at 2am without you staffing 2am.
Escalates with context
When a human is needed, they inherit the whole thread — no re-explaining, no lost history.
+57 301 555 0199
Ask “what’s driving contacts this week?” and always get current data.
Because we track your human team’s chats too, the answer covers everything customers are actually contacting you about — not just what the bot happened to catch.
Contacts are up this week, concentrated in two themes. 1) “Where’s my order?” spiked after Tuesday — likely a shipping delay, mostly resolvable by the AI agent. 2) A cluster of login failures started Thursday afternoon and is going to humans every time — worth flagging to engineering. Everything else is flat.
Sample shown for illustration.
| Customer | Topic | Handled by | Status |
|---|---|---|---|
María G. | Where’s my order? | AI | Resolved |
David R.captured from chat | Can’t log in | Human | Escalated |
Lucía P. | Refund on order #5093 | AI | Waiting |
Sample shown for illustration.
Human or AI, every conversation lands in one live CRM.
Most chatbots go dark the moment a human takes over. Replyhand keeps tracking — so your CRM has the full picture: what was asked, what resolved it, who handled it, and how the customer felt. Captured straight from the conversation, always current.
Stop deflecting. Start answering — and seeing everything.
Connect your WhatsApp and turn every conversation — AI or human — into support you can actually measure. Free to start.
Bring your own WhatsApp number. Live in minutes.